Return Policy
We want to ensure that you are satisfied with your purchase at TallowGo. Below you will find an overview of our return and exchange policy. If you have further questions or need assistance, please contact us at support@tallowgo.com.
How to Return or Exchange an Item
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Contact Us: If you wish to return or exchange your TallowGo product, please send an email to support@tallowgo.com with your order number and details of the items you want to return or exchange. We will take care of the rest!
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No Return Forms: TallowGo packages do not include return forms. Simply contact us for return instructions.
Return Policy
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Timeframe: Returns must be initiated within 30 days of receiving your order. If you need to return an item after this period, please contact us for assistance.
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Refunds: Returns will be refunded to your original payment method. Please note that original shipping costs are non-refundable.
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Processing Time: Credit card refunds typically appear on your statement within 5-10 business days.
Incorrect Products
If you received a different product than what you ordered, please contact us immediately at support@tallowgo.com. We will ensure you receive the correct TallowGo item.
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If the return is due to the customer, the customer is responsible for shipping costs. The specific amount depends on the chosen carrier.
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If the return is due to our error (e.g., damaged or incorrect items), the customer will not be charged for shipping costs.
Returning an Item You Are Not Satisfied With
Packing Instructions:
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Pack the items securely in a box.
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Attach the shipping label to the package, covering any previous addresses and barcodes.
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Ensure the package has sufficient postage.
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Send the package from your nearest post office or courier service.
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No Return Label: If you did not receive a return label, please email support@tallowgo.com for assistance.
Defective Products
If you receive a defective product, please contact us at support@tallowgo.com before returning the item. We will guide you through the return process and find an appropriate solution.
Important Note
If your purchase was not made through our official website www.tallowgo.com, the return policy of the retailer where you made the purchase applies.